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Ticketing agent

Montreal ( 100% WFH ), Quebec

Duties & Responsibilities

  • Process ticket exchanges and refunds via GDS
  • Support colleagues with questions and inquiries 
  • Collaborate with, and learn from, our experienced team of travel consultants to deliver an exceptional service experience
  • Follow scripts, policies, and procedures to best service the customer

Skills & Requirements

  • Extensive knowledge in Ticketing. 
  • Independent, fast learner, who can also work within a team
  • Customer service oriented
  • Accepts constructive feedback
  • Positive attitude
  • Ability to multi-task
  • Have excellent communication skills
  • Minimum 2 years working in the Travel & Tourism Industry
  • Call Centre experience will be an asset
  • Corporate Travel experience will be an asset. 
  • Proficient in AMADEUS
  • Knowledge of native SABRE 
  • Must have valid TICO certification
  • MS Word, MS Excel, and MS Outlook 
  • Good interpersonal, communication, and customer service skills
  • Various shifts, based on rotation

What we offer

  • Comprehensive Medical and Dental benefits
  • Full time schedule with varied work shifts between 40 hours/week (8 hours shifts + 1 hour lunch scheduled/ 9 hours scheduled per day)
  • Call Center is open 365 days/year including holidays
  • Salary based on experience 

More Openings

Travel Sales Consultant (fully remote)
Travel Sales Consultant
Schedule change agent

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