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Bilingual Onboarding Success Manager

Remote, All (Canada)

Responsibilities:

  • Make sure client details are fully communicated to internal operational teams throughout the onboarding processBe the solutions expert and key resource for our clientsConsult with each client to determine the best onboarding fit
  • Maintain cross departmental relationships with key stakeholders to strengthen our partnership and ensure client stickiness
  • Facilitate customized trainings to drive excitement, knowledge, and adoption
  • Continuously gather customer feedback during initial six months to ensure client goals are met
  • Drive client expectations while simultaneously acting as their advocate
  • Continued innovation of the Onboarding process to be as client centric as possible
  • Effective communication & collaboration with sales to ensure proper documentation and understanding of each customers' sales process, key features, and pain points
  • Seamless handover from OSM to long term CS support

Requirements:

  • Familiarity with utilizing tech tools such as Salesforce, Outreach, Vidyard, and MS Suite
  • FR & ENG bilingual 
  • Ability to quickly build rapport with clients
  • Problem solving skills to think outside the box and devise creative solutions
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiar with a structured work environment based on KPI's
  • Quick learner with an eagerness to dive right in

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